Privacy Policy

Last updated: April 27, 2026

Action Plumbing, Heating & Air (“we,” “us,” or “our”) operates https://www.actionplumbingsr.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for service.

Information We Collect

We collect information you voluntarily provide, including:

Name, phone number, email address, and service address when you submit a contact or estimate request
Communications you send us via phone, email, or web forms
Appointment details and service history if you become a customer

We also automatically collect limited technical data when you visit our site:

IP address and browser type (via server logs)
Pages visited and time on site (via Google Analytics, if enabled)
Referring website

How We Use Your Information

To respond to your service inquiries and schedule appointments
To provide plumbing, heating, and air conditioning services
To send appointment confirmations and follow-up communications
To improve our website and service quality
To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our website may use cookies and similar technologies for analytics and basic site functionality. You can disable cookies in your browser settings; doing so will not affect your ability to contact us or request service.

Third-Party Services

We may use the following third-party services, each with their own privacy policies:

Google Analytics — website traffic analysis
Google Maps — service area display
ADAWebPro — accessibility compliance tools

Data Retention

We retain contact and service records for as long as necessary to provide services and meet legal requirements. You may request deletion of your personal data by contacting us.

Your Rights

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of any sale of personal data (we do not sell data). To exercise any right, contact us at:

Action Plumbing, Heating & Air
55 Mountain View Ave, Santa Rosa, CA 95407
Phone: (707) 584-0714
Email: actionplumbingsr@gmail.com

Security

We implement reasonable technical and organizational measures to protect your information. However, no internet transmission is 100% secure.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date.

Contact Us

Questions about this policy? Call (707) 584-0714 or email actionplumbingsr@gmail.com.

Phone Calls

Some of the phone numbers shown on this website, and numbers shown in our online advertising, are tracked so we can measure which ads and pages lead to phone calls. Call tracking tells us the date, time, and duration of a call, the number you called from, and the general geographic area it came from. We use this only to understand which of our advertising works.

Calls placed to a tracked or advertised number may be recorded or monitored for quality assurance and training purposes, including by the advertising platforms that provide those numbers. Where a call is recorded, you will be notified at the beginning of the call. If you would prefer not to be recorded, you may say so at that point and we will continue without recording, or you may end the call and contact us by email or through the contact form on this site instead.

We do not sell call recordings or call tracking data, and we do not use them for any purpose other than responding to your enquiry, quality assurance, and measuring our advertising.